FREQUENTLY ASKED QUESTIONS
What is the Mon Luxe Belt made from?
The Mon Luxe Belt is crafted from the softest and buttery leather, providing a luxurious feel.
What is the composition of the belt?
The Mon Luxe Belt is made from 100% genuine leather, ensuring its high-quality and premium composition.
What are the dimensions of the Mon Luxe Belt?
The belt measures 300cm (118 inches) in length and 4cm (1.6 inches) in width, providing a versatile length for various styling options.
Is the Mon Luxe Belt adjustable?
The belt is designed to be wrapped and tied, allowing you to adjust the fit according to your preference and out
How do I care for and maintain the Mon Luxe Belt?
To maintain the luxurious quality of the leather, avoid exposing the belt to excessive moisture or direct sunlight. Regularly wipe it with a soft, damp cloth and store it in a cool, dry place when not in use.
Is the leather of the Mon Luxe Belt durable?
Yes, the buttery leather used in the Mon Luxe Belt's construction is not only soft but also durable, ensuring a lasting accessory in your wardrobe.
SHIPPING INFORMATION
What are the shipping options available for my orders?
We offer standard shipping and express shipping options for your orders.
How long does it usually take for orders to be processed and shipped?
Orders are typically processed within 1-2 business days. After processing, standard shipping usually takes 3-5 business days, while expedited shipping takes 1-3 business days.
Do you offer international shipping?
Yes, we offer international shipping to many countries around the world.
What are the shipping costs for international orders?
Shipping costs for international orders vary based on the destination and the weight of the package. You can view the shipping cost during the checkout process.
Is it possible to track my order during transit?
Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the progress of your shipment.
What should I do if there's a delay in receiving my order?
If you experience a delay in receiving your order, please contact our customer support team. They will assist you in tracking down your shipment and resolving any issues.
Do you provide express shipping for faster delivery?
Yes, we offer expedited shipping for faster delivery of your orders. You can select this option during checkout.
What happens if my package gets lost during shipping?
In the rare event that your package is lost during shipping, please contact our customer support team. We will investigate the matter and take appropriate action to ensure you receive your order or a refund.
Do you offer local pickup as a shipping option?
Yes, we offer local pickup as a shipping option for customers who are in our local area. You can select this option during checkout and arrange a pickup time.
REFUNDS, RETURNS & EXCHANGES
What is your return and refund policy?
Our return and refund policy allows you to return items within 30 days of receipt for a refund or exchange, subject to certain conditions.
Are there any specific conditions for initiating a return or refund?
Items must be unused, in their original packaging, and accompanied by proof of purchase to be eligible for a return or refund.
How long do I have to request a return or refund after receiving my order?
You have up to 30 days from the date of receiving your order to initiate a return or refund request.
Is the original shipping cost included in the refund if I return an item?
The original shipping cost is generally not included in the refund. Only the cost of the returned item(s) will be refunded.
Do you offer exchanges if I want to replace my item with a different one?
Yes, we offer exchanges. If you want to replace an item with a different one, please contact us, and we will guide you through the exchange process.
Are there any items that are not eligible for returns or refunds?
Some items, such as personalised or custom-made products, may not be eligible for returns or refunds. Please refer to our specific product listings for more information.
How long does it take to process a refund once the return is approved?
Once we receive and inspect the returned item, refunds are usually processed within 5-7 business days. The timing of the refund appearing in your account may vary depending on your payment method and financial institution.
STILL HAVE A QUESTION?
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